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Terms & Conditions

  1. Individuals, aged 18 years or above can make a purchase from nanyanghome.com.au. Customer will need an active email address and a telephone number which can be used for making a contact as necessary. 
  2. Customer is solely responsible for providing the correct billing and delivery addresses.
  3. Delivery will take place at the delivery address specified by nanyanghome.com.au during the ordering process. Delivery address must be within the Sydney Metropolitan area as stated on the website or agreed by managment of Nanyanghome.com.au.
  4. When customer places an order to purchase a product/products from nanyanghome.com.au the order represents a non-binding agreement between the seller and the customer. A binding contract between seller and buyer forms only after a complete payment is fully authorised by the payment gateway and the goods are dispatched from our restaurant. Any order will be dispatched only after a successful authorisation of the billed amount paid in full.
  5. Please note that the email confirmation is only an acknowledgement of the receipt of the order. Any product/products on the same order which we have not confirmed in the dispatch confirmation e-mail, is not a part of that binding contract.
  6. Orders can only be cancelled or refunded before the goods are dispatched, by notifying the seller in writing. THe notification must be made in writing 24 hours prior the delivery date. 
  7. Only the written conversation will be considered for any change or cancellation of order before as per point 6. Cash refund fee on order cancellation may apply.
  8. All goods, items or offers shown on our nanyanghome.com.au and nanyangteaclub.com.au are subjected to availability at any given time and may not be ready in our stock at all the time. If that is the case, we shall notify you with the date of availability by e-mail. We have the right to discontinue any items, goods or offers from the website at any time, and our only liability in such cases will be limited to refund any money paid to us related to those goods or items which we may no longer be able to supply.  We will notify you about the same, as soon as possible.
  9. We put our utmost efforts to have your order delivered on the delivery date and time provided in your dispatch confirmation email. However, please note the delivery date and time provided by us are only our best estimates and the actual delivery date and time of your order may vary. Any delays made by the delivery service is beyond our control and our liability and we will endevour to notify all recipients
  10. In case customer decides to cancel an order, we reserve the right to charge the applicable transaction charges.
  11. Order with incomplete payment or non-payment shall be on hold until a complete payment is made. In case such orders are not paid with in seven day, they shall be automatically cancelled and the cancellation charges shall apply.
  12. Order and the goods become customer’s responsibility and ownership after customer receives them.
  13. We reserve the right to adjust prices, goods and special offers at our discretion.
  14. We carry the right to modify or discontinue any or all products at any point of time, with or without any prior notice, temporarily or permanently. We bear no liability for any such modification, suspension or discontinuance of any product or services.
  15. Deals, gift coupons and vouchers are exclusive and can not be combined and may not be exchanged against cash. Nanyanghome.com.au and Nanyangteaclub.com.au reserves the right to discontinue offers and deals at any time without any prior notice. Discounts can not be combined and discounted products may not be eligible for free shipping.
  16. Free shipping is considered as offer and is complementary. We may decline to offer free shipping at our discretion.
  17. Promotions are run for a limited time and and are not in conjunction with any other off: 
    17.1 FREE Chicken Wings and delivery is available for orders over $80

    17.2 FREE Chicken Wings, Frozen Fried Rice and delivery is available for orders over $100*
    17.3 FREE Chicken Wings, Frozen Fried Rice, freshly made Kaya Jam 130ml and delivery available for orders over $130*

    *Free Chicken Wings (4), Frozen Fried Rice is Vegan Fried Rice, Nasi Goreng Chicken, or Pumpkin Chicken Fried Rice, and Kaya / Pandan Jam.

    17.4 Here is how the free gift are processed at the Checkout:
    The Chicken Wings will automatically be placed in your order. Please add in the Checkout notes, which frozen rice and/or jam you would like in the notes section just before you Checkout if the buyer meets the spend criteria.

  18. All Meal Deals displays on Nanyanghome.com.au and Nanyangteaclub.com.au are available at the price display for online and in-store purchases. No futher discount can be made in-store as it will be exluded from any in store discount promotion. For example if in-store runs a 10% pick up take-away promotion, the buyer can not receive the 10% discount as well as the meal deal. 
  19. All banquets mentioned of displayed on nanyanghome.com.au, nanyangteaclub and nayangmalayacafe are excluded from all promotions.
  20. Please note that pictures and images on nanyanghome.com.au / nanyangteaclub.com.au are only for illustration purpose. Actual product may look different than that is shown in the image.
  21. All item prices are inclusive of 10% GST as applicable, unless stated otherwise.
  22. We keep the rights reserved to refuse to fulfill an order. If an order is refused for fulfillment, an email communication shall follow.
  23. Our entire liability to you does not exceed the order cost you have paid.
  24. The website or any portion of the website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial or non-commercial purpose without our written consent.
  25. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of nanyanghome.com.au / nanyangteaclub.com.au and its affiliates without a written consent from the seller.
  26. All the brand images and trademarks are proprietary of the respective owner company.
  27. We reserve the right to change the sale terms and the Return Policy at any time without notifying the customer.

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